Terms and conditions of use of the online shop


General terms and conditions


Please, read carefully the below-listed General Terms and Conditions before using the online shop on www.canas-bg.com.


Using the online shop on the web site - www.canas-bg.com, you declare, that you agree and accept the present general terms and conditions.


Information for the Users, as per Art. 47, Para 1 of the Law on Consumers’ Protection:


1. All main characteristics of the goods are presented on the respective page with the respective good’s description.


2. Supplier of the goods, that may be ordered from the present online shop is Canas Ltd.,

 Vat NoBG 102 163 584


3. Headquarters and address of management of the Suppler: Sofia, Bulgaria

19A, Patriarh Evtimii blvd., phone line +359 2 454 12 08; +359 888 56 55 54, www.canas-bg.com, e-mail: export@canas-bg.com


4. The end price of the goods is listed on the page. where the respective product is presented. The transport fee is not included in the goods’ price. It shall be listed separately in the order and shall be accrued separately from the goods’ price when calculating the final price.


5. The online shop shall not charge for the communication means usage for a sale trade contract, concluded from a distance.


6. The terms and conditions of payment, delivery and implementation, the delivery date, that the shop is obliged to keep for the goods or services are fully described in the Chapter Terms and Conditions for Purchase.


8. The terms and conditions, as well as the manner for applying the right of withdrawal from the contract are described in Chapter Terms and Conditions of Shopping.


9. When applying the right of withdrawal from the contract, the User shall cover the transport fees for returning the goods.


10. The trader shall provide a guarantee document to all its clients for goods purchased, if such document is available from the producer. The guarantee document shall contain the following: address and telephone numbers of the service centers, the guarantee terms and conditions and the guarantee period for the good, purchased by the User.




Terms and conditions of purchase


All prices, listed in the Canas electronic shop are final and applicable for the day of placing the order.


All prices are in Bulgarian leva, VAT not included. All products, ordered through the website, in stock at the moment of the order, shall be delivered within a time period of 7 working days from the date of the order.


The delivery shall be fulfilled to an address, given by you, by a currier, appointed by us. You will be informed for the currier by an operator of ours, when the order is made. The delivery price shall be paid by the client, for the amount of which he shall be informed.


The order may be received in one of our sites as well. The addresses are listed on www.canas-bg.com.


In case you wish to return the product, you may do so within a period of 14 working days, considered from the day of receiving the goods. The product, to be returned, should be in overall good commercial condition, as it was received, together with all accompanying documents.


Canas shall recover the value of the products returned within the given time period and in acceptable condition via bank transfer, after the client provides a bank account.




The cookies are invisible documents, temporarily stored on your hard disc and allowing our website to identify your computer, next time when you visit it. Canas uses the “cookies” only for the purposes to obtain information about our site usage.


Links to other websites


Information protection is always applied on the Canas website and its sub-websites. The default web pages may consist links to other Suppliers within and outside Canas, for which the present Privacy Declaration does not apply. When you leave the Canas website, we recommend you to read once again the Declarations on Personal Data Privacy on each website, collecting such personal information.


Security of the order


We, Canas Ltd., respect the confidentiality of your personal data and therefore your information is carefully kept.


Any products ordered may be paid in one payment or a few installment, but at any case, you may return any product within 14 working days period / in accordance with the Law on Consumers Protection/, considered from the date of its receipt, if it coincides with the data, registered by the currier as a delivery date. If you want to return a product You are required to contact us on +359 2 454 12 08 and we shall fully cooperate in the return process and the paid amount shall be repaid back to you.




Policy on Personal Data Protection


We shall never abuse with your personal data in any way.


Your personal information shall never be given to any third parties, except when explicitly requested as per Law.


Your personal information may be provided to a third party only, if you had given your prior consent for that.


You shall never receive e-mails, unless if you have subscribed for such.


You are always allowed to deregister from receiving e- mails.


Canas Policy on Personal Data Protection


The protection of our clients’ personal data is of great importance for our Company. All online activities of Canas are in line with the European legislation, the National legislation and the general legislation on personal data protection. The protection of personal data is applicable for any information, collected during your visit of our website.


Canas guarantees confidentiality of information and personal data provided to all its Users. Such shall not be used, provided or brought to the knowledge of any third parties, except in the cases, listed in the present General Terms and Conditions.


Information collection and reprocessing


Personal data is the information, identifying you, like your name, second name, e-mail or postal address. Canas shall not collect information, unless your permission to do so is given, for example, when you order products or when you subscribe for our electronic newspaper.



Personal data use and circulation


Canas shall use your personal information only for technical reasons, the web site administration, to give you access to particular information or to contact you. Canas shall not dispose the information to any third parties, unless such an action is coordinated with you.


All the information you give to Canas is being under control.


Users, who do not wish to receive e-mails from us any more shall e-mail us on export@canas-bg.com. Please, indicate any change in your personal data /post code, e-mail, address, telephone number/ when making your next order.


Automatically recording of information / no personal data included/


When visiting the internet site of Canas, the general information, but not the personal data, is being automatically recorded (number of visits of the website, average stay on the web site, pages visited). Such information is used to assess the activity of our websites and to improve their content and convenience. This information is subject of further use in the future and it is not circulated to any third parties.




The cookies are invisible documents, temporarily stored on your hard disc and allowing our website to identify your computer, next time when you visit it. Canas uses the “cookies” only for the purposes to obtain information about our web site usage.






Canas recommends to all parents and guardians to educate their children in safety and responsibility when providing personal data online. No minors should provide personal data on the website of Canas without the permission of their parents or guardians. Canas shall never consciously collect personal data of a minor, nor shall use it in any way, disclose it in front of any third parties, without the consent of their parents or guardians.


Right to Information


If you have any questions regarding our Policy on Personal Data Protection or its reprocessing, please contact us:


Tel.: +359 2 454 12 08


E-mail: export@canas-bg.com



 We shall respect any requirements of Yours and we shall inform you in writing, where from and how your data was collected; We shall also take in account your wish and need of further commercial communication.


Publishing amendments


Any changes of our policy and the terms and condition of use and order shall be published on the Canas website.





You should not worry for the delivery of the products, since we are going to deliver them to an address, given by you.


We are making all the efforts to deliver Your products in the shortest possible terms!


If the product, you wish to buy is in stock, we shall deliver it within the time period, listed in the order, to the address, given by you. If the product is out of stock, you shall receive addition information from our operators for the exact delivery date of the product, if such a delivery is possible. If not, your order shall be declined.


All products shall be delivered to the address given by a currier.


Delivery price


1. Deliveries within European Union are free of charge for orders equal or over 200€ without VAT.
2. Prices are in Euro and VAT exclusive.
3. In order to shop online a registration is required.
4. Companies from European Union which are not VAT registered will be charged with 20% VAT.
5. Deliveries outside European Union are EXW.